With digital inspections, technicians can send repair recommendations, including photos and videos, directly to the customer. It allows the customer to make an informed decision without returning to the shop. With these inspections, you get the inside scoop on your car’s condition. The reports are detailed, and the multimedia content shows you exactly what’s up. It’s like peeking under the hood without getting your hands dirty! Plus, you can decide which repairs are a priority and manage your budget better with digital vehicle inspections.
Customer Trust
The old paper inspection process could be clearer and more efficient for many reasons. Customers get frustrated when they can’t easily understand what’s wrong with their car, especially regarding repair recommendations. That’s why a digital inspection process that allows the technician to build a presentation of their findings is a better way to explain what repairs are needed and why.
The digital inspection also includes photos and videos demonstrating the issues, giving customers confidence in their decision-making. For example, if the rotors are worn out, the technician can provide a video clip of how bad they look with their recommendation. It enables the customer to quickly and easily understand why the repairs are necessary and approve them from their phone, even if they’re off-site or working late. Digital inspections make it easy to build trust and keep customers happy, which in turn helps increase your revenue. Digital inspections also save your employees much time, as they no longer need to fill out paper forms.
Fewer Cars Breaking Down
Digital vehicle inspections allow technicians to be more thorough and less likely to miss anything. It is because the process is much faster, standardized, and allows for a quick scan of hard-to-see areas. It also cuts down on the amount of time a technician might spend explaining to a customer something they saw in an inspection log. The fact that an inspection is digital and stored on a computer also means it’s much less susceptible to human error. It is particularly important in a shop environment, where it’s common for inspectors to be tired or busy and make a mistake in calculating damage or other inspection data.
Another advantage of digital vehicle inspection software is that it eliminates the need for paper, which can easily be lost or damaged. It also saves on storage costs and helps to avoid environmental concerns. In addition to these benefits, digital vehicle inspections allow shops to loop customers into the process by emailing their reports with a link they can view at their convenience. On the collision side, it proves especially helpful as proper documentation of pre-existing damage is essential to get paid.[ez-toc][ez-toc]
Faster Repairs
The digital vehicle inspection process replaces paper inspection sheets, clipboards and pens with smartphones or tablets. This software allows technicians to quickly and efficiently visually assess the car while recording all findings. Customers receive the reports instantly through email or text. The information is organized and easy to understand, enabling them to provide feedback within seconds. A digital vehicle inspection reduces business costs. Traditionally, the cost of sending out a surveyor to assess the condition of cars is high. It involves scheduling a time with the customer, booking travel, and ensuring the surveyor is prepared for their trip. It can take up to 2-3 days with manual inspections. Digital assessments reduce this process to just a few minutes as the AI inspects the car.
Aside from saving time and money, digital inspections help build trust with customers as they can see what needs attention. Moreover, digital inspections enable us to utilize them in remote areas that would be challenging to reach with traditional methods. It allows for a wider market base and more revenue opportunities. The digital vehicle inspection also helps eliminate any bottlenecks in the repair process by providing customers with an instant report they can review and approve. It means we can start repairs sooner, which leads to better road safety.
More Informed Decisions
Paper inspections have been a standard in the auto industry for centuries. But with advances in technology, digital vehicle inspections are gaining popularity. Digital DVIR forms are easier to store, audit, and analyze than their paper counterparts. They can also automate the next steps and provide detailed images of damaged components. Paper inspections are prone to human error, especially when the day wears on or shops get busy. A tired inspector can accidentally miscalculate damage or overlook necessary repairs. Luckily, with digital inspections, this problem is eliminated. A smartphone’s camera can capture detailed images of a vehicle’s condition and detect safety defects. These images can be displayed on a screen or sent to a computer for review. Companies can then use the data to improve maintenance processes and prevent costly vehicle downtime.
In addition, many mobile phone applications allow for the use of GPS to help pinpoint exact locations and provide real-time updates on an inspection’s status. It helps companies meet compliance requirements and reduce the cost of operation downtime, as well as increase productivity. While many shops still rely on handwritten inspections, it’s time to join the thousands of shops that have switched to digital vehicle inspections. This way, customers receive an easy-to-read report with images and video to explain problems and repair recommendations. Plus, the ability to email inspections loops customers into the process, so they don’t have to call or wait for a voicemail after the shop is closed.
